Phone Calls
Please call our office if you have any questions regarding your
condition, treatment or medication. Our staff is specially trained to answer
most questions and arrange prescription refills. If you need to speak directly
to your doctor, the staff will ask him to return your call as soon as possible.
If you call because you have developed a new problem or complication, it
will probably be necessary to examine you in the office since many diseases
have similar symptoms.
Billing and Insurance
It is our policy to require payment for office visits on the
day the service is performed. This allows us to reduce the expense of additional
billing. To make payment more convenient for you, we accept personal checks,
VISA, MasterCard, and Discover. Financing plans are available for laser
vision correction and cosmetic plastic surgery.
If you have medical and/or vision care insurance please show
the appropriate forms or cards to our receptionist. We will be happy to
assist you with your insurance form questions. We will do all that is possible
for you to receive the maximum reimbursement from your insurance company.
Insurance plans vary and cover anywhere from zero to 100% of all costs.
We realize that many people are in positions of financial hardship
for various reasons. Please discuss your situation with us so we can make
appropriate arrangements for you.
Appointments
Our regular office hours are from 8:30 AM to 5:30 PM. Extended
hours are available for those who cannot come during these times. When
calling for an appointment, please explain as much as possible about why
you are coming in. This will allow us to schedule an appropriate amount
of time for your exam.
Generally speaking, a complete or initial eye exam may take an hour or two, depending on the ocular problem. A treatment or follow-up exam usually requires less time. Our optical department works on a first come basis--no appointment is necessary for selecting or picking up eyeglasses.
Although we try to stay on schedule, sometimes emergencies arise requiring us to schedule Òsqueeze inÓ appointments. We will try to notify you before your appointment if we are seriously delayed. We know your time is valuable and we truly appreciate your patience if you have to wait.
After Hour Emergencies
After 5:30 p.m. and on weekends, our telephone is
handled by an answering service. When you call the service will either
contact your doctor, so that he can respond to you, or put you in contact
with the ophthalmologist who is on call.